Key Customers Support Poland

Read carefully the following tasks, requirements and background information.
Yes, it’s long, but it’s important for both you and us. Partnership first and foremost!

What you’ll be responsible for:

In the Key Account Management Department everything revolves around our Key Account Customers. As Key Customers Support responsible you act as internal and external reference person for our Key Accounts all over Europe, primarily for the Polish market.

In a very close cooperation with the responsible Key Account Manager you are the direct contact person for all the operational and administrative topics of the Key Account Customers of your Portfolio. In this way, you ensure the development and stability of the strategic relations with the most important Customers of our Company.

This is what awaits you in your new role:

  • Organisation and implementation of onboarding and permanent support for new and existing Key Account Customers. This on a process, operational, contractual and product level;
  • Development and coordination of KAM activities in close cooperation with our Sales, Customer Service and Finance Departments;
  • Responsibility for recurring administrative tasks with Key Account Customers (preparation of invoicing & reports);
  • Permanent optimization of internal KAM processes to ensure efficiency and quality in the Key Accounts‘ assistance;
  • Further development of IT-supported processes, including elaboration of customer‘s requirements and thus participation to internal projects as KAM representative.

This makes you a suitable candidate:

  • Relevant professional experience in Customer Service’s field;
  • High level of customer & service orientation, own initiative and personal responsibility;
  • Strong communication skills combined with a confident and professional way of handling;
  • Structured way of working, characterized by a high level of self-reliance and very good time management;
  • Languages: Polish at native speaker level and very good English skills;
  • A high focus of team-working-spirit rounds off your profile.

Nice to have Skills:

  • Additional languages (German would be a plus).

Additional information:

Substantive competencies are very important, but what is even more important in the recruitment process are the values that guide our company. In our work for many years, we have been focusing on the team and teamwork. We believe that we can achieve our goals faster by supporting each other in a dynamic market than by working alone. In our opinion, this is the only way to intensively develop technology and look to the future. We are an international company. We have learned on many occasions that the diversity and ability to connect people of different cultures and languages are our strengths. This allows us to look at the challenges from different perspectives and quickly find the best solutions. We respect our employees, which is why we care for clear and fair rules of cooperation. We place great importance on honest communication. We appreciate integrity and openness in professional relations. We are fair and we expect the same from our employees. As #ONETEAM, we look at activities not only from the perspective of personal and team activities, but we also keep the wider picture in mind, which is the entire company.

What do we offer?

employment agreement

fair basic salary + monthly bonus

lunch pass

additional annual bonus

life insurance plan

private health insurance plan

ability to work from home - Work from home (up to 100 days a year)

bonuses for long-service, marriages and births

friendly working atmosphere

modern office environment – Centrum Południe

employee referral bonus

comprehensive onboarding and training

the possibility of bringing your child to the office if something unexpected comes up. We have a specially-adapted parent-child room for this purpose

If you want to develop your career at TIMOCOM

We look forward to seeing you 😊

Thank you!
TIMO #OneTeam

+48 71 737 25 96
rekrutacja@timocom.com
TIMOCOM Polska
TIMOCOM #OneTeam
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