Customer Service Specialist with German

#ChallengesNeedHeroes!

As a Customer Service Specialist, you will provide day-to-day support to our customers and help them get the most out of our solutions. We are looking for someone who enjoys working with people, builds strong relationships, and approaches customer needs with a solution-oriented mindset. 

Your responsibilities will include: 

• Handling customer inquiries and requests in a timely and solution-oriented manner,
• Providing personalized customer service in line with company standards,
• Ensuring timely and responsive communication with customers,
• Managing complaints and customer feedback professionally,
• Supporting customers in ongoing operational and administrative matters,
• Working with other departments to resolve customer issues,
• Updating and maintaining customer data in systems,
• Supporting customers when language barriers arise.

Key Account Management support:

• Supporting Key Account customers with day-to-day operational matters,
• Supporting the onboarding of Key Account customers from a process and operational perspective,
• Coordinating activities between customers and internal teams,
• Preparing basic reports and summaries for Key Account customers,
• Participating in customer meetings when required.

Additional tasks:

• Performing administrative tasks related to customer service,
• Identifying opportunities to improve processes and customer experience,
• Participating in team activities, including outbound calling campaigns,
• Supporting additional Customer Care activities based on current business needs. 

We are looking for someone with the following experience and skills: 

Experience and skills:

• At least 1 year of experience in customer service; B2B experience is an advantage,
• Experience in handling demanding customers (complaints, difficult situations),
• Experience in sales support or working with Key Account Managers is a strong advantage,
• Strong organizational skills and the ability to manage multiple tasks,
• Excellent time-management and prioritization skills,
• Strong customer focus and problem-solving mindset, not just responding to inquiries.

Operational skills:

• Strong written and verbal communication skills,
• Ability to explain processes and rules clearly to customers,
• Accuracy when working with customer data and internal systems,
• Ability to prioritize tasks and manage time effectively,
• Ability to prepare simple reports and summaries. 

Collaboration and work style:

• Ability to work effectively across different departments, including Sales, Operations, and IT, 
• A proactive approach to identifying issues and suggesting improvements,
• Willingness to support the team with additional activities, such as outbound calling campaigns,
• Flexibility in managing changing tasks and priorities.

Languages:

The following language combination is essentia:

• German: fluent (minimum C1), both spoken and written,
• English: very good (min. B2), both spoken and written.

Nice to have:

• Experience working with CRM systems, such as Salesforce, Dynamics, or HubSpotExperience in an international environment,
• Experience in customer onboarding or implementation projects.