Customer Service Specialist (with Lithuanian & Polish or English)

Read carefully the following tasks, requirements and additional information. Yes, it is long, but it is very important for both you and us. Partnership first and foremost!

What exactly will you be dealing with?

In Customer Service, you will be the daily support for our customers across Europe. That’s why we’re looking for a person who can’t imagine a day’s work without contact with people and values good relationships (both with customers and the team).

Your daily responsibilities will include:

Responding to telephone and email inquiries from B2B customers,
Helping in identification and resolving ongoing customer issues related to, among other things, technical aspects of system operation (e.g. logging in), billing (e.g. data inconsistencies), complaints and cancellations,
Presenting our product to customers,
Coordinating administrative and payroll issues,
Handling the data synchronization process. Verifying and making changes related to data updates by our customers,
Building and maintaining customer relationships,
Daily collaboration with other departments.

You are our Hero if you:

Communicate effectively in the following languages:

Lithuanian (min. B2) – essential for communication with customers and verification of documents,
English (B2) or Polish (B2) – necessary for exchanging information with the Team Leader and colleagues.

Have experience in telephone customer service or a strong desire to grow in this area,
Demonstrate empathy and possess strong analytical and active listening skills, allowing you to effectively identify customer issues,
Find operating a computer and using MS Office programs easy,
Are prepared to handle a variety of conversations with customers, ranging from pleasant to more challenging interactions. Therefore, we are looking for a candidate who possesses resilience and the ability to remain calm and professional in demanding situations

Quality is also very important to us. What do we mean by it?

Paying attention to detail while handling customers and processing their documents,
Being accurate when completing notes and adding information in CRM, etc.

Nice to have:

Experience in a similar position,
Previous contact with documents in Lithuanian language.

Stages of recruitment:

Apply

Expect a call from Patrycja from People & Culture, who will inquire, among other things, about your development preferences and answer any questions you may have.

(Call time: about 20-25 minutes)

Between the phone call and the eventual meeting there will also be a telephone verification of languages.
Let’s meet

Both parties said “yes”? Come to our office to discuss the position and mutual expectations with Karolina, Arek & Patrycja over coffee/tea.

(Meeting time: about 1.5-2h)
See how we work

Meet the team and see the work of the position “from behind the scenes”😉

(Meeting time: about 4 h)
Get to know the decision

Finally, you can expect an offer or a feedback thanking you for participating in the recruitment process. We value your time, so you will definitely receive feedback.

Additional info:

Substantive competence is very important, but even more important to us in the recruitment process are the values that guide our organization. In our work for many years, we have focused primarily on Team and teamwork. We believe that in a dynamic market we will do more by supporting each other than by working alone. In our opinion, only in this way can we intensively develop technology and look to the future. We are a company with an international character. We have found out many times that diversity and the ability to connect people of different cultures
and languages are our strength. They allow us to look at challenges from different perspectives and quickly find the best solutions. We respect our employees, so we ensure clear and fair rules of cooperation. We attach great importance to sincere communication. We appreciate honesty
and openness in professional relationships. We are fair and expect the same from our employees. As #ONETEAM, we look at activities not only through the prism of personal or team experience, but we are mindful of the bigger picture, which is the whole organization.

What do we offer?

employment agreement

basic salary + monthly bonus

lunch pass

additional annual bonus

life insurance plan

private health insurance plan

Ability to work from home (124 days a year)

bonuses for long-service, marriages and births

friendly working atmosphere

modern office environment – Centrum Południe

employee referral bonus

comprehensive onboarding and training

the possibility of bringing your child to the office if something unexpected comes up. We have a specially-adapted parent-child room for this purpose

In addition, we will provide you with:

Buddy and team support from day one;
Transparent salary and bonus rules;
Friendly atmosphere and #OneTeam attitude;
Przyjazną atmosferę i postawę #OneTeam;

Important:
The workplace is Wrocław (Poland).

Do you want to develop your career in the Customer Service team?

Join us!

We look forward to seeing you 😊 👋

Thank you! TIMO #OneTeam